OnLife Health wanted to redesign its online healthcare coaches platform entirely with a modern and out-of-the-box approach since the site was not user-friendly and had serious usability and interaction issues.
List of issues addresses in the redesign
To tackle these issues, the proposed design solution focused on creating a responsive interface, enhancing medical notes functionalities, integrating calendars with appointments, improving communication channels, and developing a coach management interface. Collaboration with stakeholders, developers, and coaches' managers was crucial to ensure the application met the requirements.
These research findings are the results of questions given to a selected group of 10 coaches and their supervisors (using UserZoom), and their answers were taken into consideration during the design process to address user needs and enhance the overall user experience.
Using insights from the answers from coaches' interviews, I created several personas, and the persona of Johanna represents a coach who prossesses similar characteristics of some of the interviewed coaches.
These four areas of focus will help create an empathy map that captures the needs, desires, frustrations, and motivations of the health coach, enabling a deeper understanding of their perspective and enhancing the design of products or services tailored to their specific requirements.
I created a high-level overview of the platform which show the new sitemap and the complexity of the project, so I could quickly identify the different sections and its main objectives.
Based on the provided sitemap, I created multiple sketches for the Coach On platform user interface. Shown below is the chosen sketch that I based my wireframes on and translated the platform's structure and organization into visual representations, ensuring a clear and intuitive user experience. This helped me focus on the interactions and enhance usability across the platform, primarily focusing on the clinical notes, a critical functionality coaches used to create the different health programs used by their clients. View workable final prototype
Creating a UX concept for a health coaching platform without any prior experience in that industry was an enlightening journey filled with challenges and learning opportunities. Despite lacking expertise in the field, I embarked on the task with enthusiasm, leveraging available resources and conducting extensive research to understand the needs and preferences of potential users. The learning curve was steep, as I delved into the intricacies of user experience design, usability principles, and industry best practices. Through trial and error, I iteratively refined my concepts, incorporating feedback from administrators of the platform and conducting presentations to them to validate my ideas.
However, despite the considerable effort invested in developing a robust and user-friendly platform, it was disheartening to learn that my concept was not adopted due to the complexity of reengineering the existing infrastructure. The realization that the platform required substantial modifications and reconfiguration beyond the scope of my initial design was a humbling experience. It highlighted the importance of understanding the technical constraints and limitations of implementation before investing significant time and effort in concept development. Although the outcome was disappointing, this journey taught me valuable lessons about the intricacies of product development, the need for effective communication with stakeholders, and the importance of aligning design concepts with technical feasibility.
