N-able is a global leader that provides IT management tools and MSP (Managed service provider) services. In early 2023, N-able contacted IBM to redesign its Community Salesforce site and improve its usability.
I encountered and overcame significant challenges that directly impacted user experience and brand consistency. Here's a snapshot of the hurdles we faced:
Tackling these issues was vital to transforming the N-able online community into a seamless, engaging, and brand-aligned experience.
Leveraging the comprehensive data provided by the N-able team, we swiftly devised a redesign strategy to enhance the site's usability and interaction, despite the tight timeline. Our approach involved:
We developed a concise, restructured sitemap to address usability challenges in the N-able Salesforce community. This redesign organizes pages more logically, significantly improving navigation and user experience. The accompanying image offers a clear snapshot of these enhancements, showcasing our commitment to creating a more intuitive and user-friendly community platform.
In redesigning the N-able online community, my wireframes addressed vital usability issues, particularly the overcomplex mega menu, to streamline navigation and align with the N-able brand identity. Simplification efforts extended to better brand cohesion and effective Salesforce component integration. I also restructured the community sections for logical categorization, enhancing user flow as one of the solutions requested. This strategic wireframing was crucial in tackling identified problems and improving the overall user experience.
In crafting the N-able UI kit, I focused on aligning the design closely with corporate branding, leading to its approval by the N-able team. My work strategically enhanced Salesforce components to fit N-able's brand identity, resulting in a customized, brand-cohesive solution. The final design, a responsive integration of Salesforce's features with N-able's branding, was lauded for its adaptability and brand alignment. It received immediate approval with minimal adjustments needed. Achieving this within a stringent 4-week timeline highlights my proficiency in UX/Product Design and my capability to deliver exceptional results under tight deadlines.
In a high-stakes, 4-week project for N-able, I led a UX/UI redesign to enhance usability and integrate corporate branding within their Community Salesforce site. Addressing challenges like unintuitive navigation and outdated branding, I utilized tools like Figma and Invision for strategic wireframing and design. My approach focused on simplifying user flows, aligning design with N-able's brand identity, and improving Salesforce component integration. This resulted in a seamless, intuitive user experience that received immediate stakeholder approval. This project showcased my ability to deliver innovative design solutions under tight deadlines, reinforcing my expertise in creating impactful, brand-aligned digital environments.