Case Study
Project Background
I had the pleasure of working on redesigning Onlife Health's Health Coach application. The existing site could have been more user-friendly and was developed by programmers without applying user-centered design or design thinking methodologies. My job was to redesign the application to make it easier and more intuitive for the user. To do this, I conducted extensive user research to understand the needs of the users and the problems they faced with the existing application. I then used tools like user stories, personas, user flow diagrams, wireframes, and prototypes to improve the experience that was in accord with the original intent. This included making changes to the design and the application's overall functionality.
Task and Mision
My main goal to start transforming this site was to create an intuitive and user-friendly interface to help coaches and their clients better manage their health and fitness data inputs. The proposed design solution included a responsive interface that was easier to use with efficient medical notes functionalities, calendar integration with the required medical notes and appointment features, improved and better methods of communication between coaches and their clients, and a coach management interface for system admin users to monitor their coaches under their responsibilities. I worked closely with stakeholders, developers, and coaches' managers to ensure the application met these requirements.
Discovery
A questionnaire was created to start the project's discovery phase, and it was distributed to several coaches. Therefore, we asked open-ended questions about their experiences and how they would like to use the product better. This questionnaire allowed me to confirm previous findings that indicated the need for the users to understand the complex functionalities to effectively monitor different programs and services provided within the site, the lack of intuitive and better navigation, and also need for a search functionality to find the necessary information required to effectively create a health program with monitoring capabilities. The questionnaire results showed that the users desired all the changes mentioned to use the app and enhance productivity. We also discovered that the users wanted more real-time data update capabilities. We also found that users want to see the medical notes fully integrated with the calendar and work with other 3rd-party applications. Furthermore, the users wanted a more straightforward documentation-filling process. Also, we discovered that the current system needed more clarity, accuracy, and consistency regarding navigation and user experience. We also identified issues with the need for intuitiveness in the design, slow loading times, and more ability to customize the system to the users' needs. These findings were considered as we moved forward in our design process.
